Shipping policy

Shipping Location

All orders are shipped from our main warehouse. Orders with multiple products may arrive in separate packages.

Packaging and Recycling

Orders are packaged in Recyclable Kraft Paper Bags. Please follow your local recycling guidelines when disposing of the packaging.

Processing Time

Orders are typically processed within 5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

To update your shipping information, contact us as soon as possible at support@elevaison.com. We will try to accommodate your request, but changes may not be possible once an order has been processed or shipped.

Estimated Delivery Time

Standard shipping usually takes 5–10 business days after dispatch.

Express shipping usually takes 3–7 business days after dispatch.

Delivery times are estimates only and are not guaranteed. Delays may occur due to shipping carriers, customs clearance, weather conditions, or other unforeseen circumstances beyond our control.

Shipping Options

United States, Canada, Australia, United Kingdom and New Zealand

Standard Shipping

  • Free shipping on orders of USD $79 or more.
  • USD $5.90 on orders under USD $79.
  • Estimated delivery time: 5–10 business days after dispatch.

Express Shipping

  • USD $14.90.
  • Estimated delivery time: 3–7 business days after dispatch.

Supported European Union Countries

Standard Shipping

  • Free shipping on orders of EUR €79 or more.
  • EUR €6.90 on orders under EUR €79.
  • Estimated delivery time: 5–10 business days after dispatch.

Express Shipping

  • EUR €14.90.
  • Estimated delivery time: 3–7 business days after dispatch.

The supported European Union countries are Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Other Destinations

For Norway, Switzerland, Japan, South Korea, Singapore and other destinations not listed above, available shipping methods, charges, currencies, estimated delivery times and free-shipping offers will be shown at checkout. We may add new destinations from time to time.

The amounts displayed and accepted at checkout apply to your order.

Tracking Information

All standard and express shipments include end-to-end tracking. A tracking number will be sent to the email address provided with your order after dispatch. Please allow 1–2 business days for tracking information to update.

Customs Duties and Import Charges

Applicable taxes, customs duties and import charges will be handled as indicated at checkout. Any charges imposed by the destination country that are not collected at checkout are the customer's responsibility.

Delays, Lost Parcels and Damaged Parcels

If your parcel is lost, significantly delayed, shown as delivered but not received, or arrives damaged, please contact us promptly at support@elevaison.com with your order number and relevant details. We will review the issue and assist with the carrier where appropriate.

Contact

For shipping questions, contact:

Elévaison
Email: support@elevaison.com
Phone Number: +44 7751 437902